Ironlayer's technical support offerings for small, mid-sized and large software vendors include two types of end-user support models: Dedicated support and Shared support through multiple channels including voice, E-mail and web mediums. Our innovative support offering has helped leading ISVs to significantly lower their support costs while providing enhanced service levels to their customers. We offer the following technical support services:

Dedicated Support

Shared Support

Globally Accessible

Private Support Serivces

Upload Site for customers to submit configuration info, logs

Download Site for customers to obtain patches, etc.

Patch Management Support

Functionality Enhancements

New Release Migration Support

Dedicated off-shore teams for product deployment and customization Support from back-office development team to aid the on-site engineering with custom pluggable components, connectors, etc.

Messaging Support from back-office development team to aid the on-site engineering with custom pluggable components, connectors, etc.

Integration of Antispam and AntiVirus Solutions with messaging solutions.

Database Administration Performance tuning, Kernel parameter tuning, Upgradation, Migration, Backup and Recovery of various databases including, and not limited to, Oracle, DB2, MS SQL, MySQL on Windows/Unix (Solaris, HP, AIX) platforms

LDAP integration with Active Directory.

Infrastructure Management Design, Configuration, Management and Remote Administration of Data center, Network Operations Center, VPN, Firewalls and Test labs on Windows and UNIX platforms.

Worldwide deployments US, Australia, Europe, Asia.